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Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on.

punchen@foxmail.com

Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.

Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.

We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high dpi and obviously tied into the thread count, then you can check the quality.

a. We take Company check, Visa, Mastercard and American Express.
b. You can pay by credit card via http://www.PayPal.com at no extra cost.
c. To pay by bank wire payment, please contact us.

We don't provide the trial order free of charge since our quality is guaranteed, you can send a logo to us to digitize, and will not pay unless you are satisfied.

Yes, we can. All of digitizers here are very experienced in it.

Your design will be kept strictly confidential by us. We never sell our customer's design to others. Also we have a strong system of store to keep your designs in case you lose it or can't find it, please feel free to contact us, we'll resend it to you ASAP.

We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away.

We usually send out invoices to our customers twice a month, for the previous half month. Since it may take about one week to prepare and send out the invoices, it implies term already when you get the invoice. Therefore, we will not give term, and the invoice is due up on receipt.

Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience, the followings might be factors that cause the difference:

. Fabric material.
. Needles.
. Thread.
. Human skill.
. Setting up of an embroidery machine, like speed.
. Age of an embroidery machine - very new, or very old.

Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference,if scan or digital image of your sewout is provided.